FAQ

Who Are You and Why Should I Buy From Klick Online?

We've been an established online retailer for over 10 years, starting out as a small seller on Ebay, expanding to Amazon, and finally on our own webstore.   If you click on the above Ebay and Amazon logos at the top of the page, you can view our feedback and seller performance on those venues.   By opening our own website, we are able to provide even better prices and value to our loyal customer base.   We are based in the US.

Our business was founded on providing customers great products at the lowest prices, while being committed to 100% Customer Satisfaction and always being available in the case of any problems.   That's also why we only accept credit cards through Paypal on our website - we never see your financial information, and buyers are always covered 100% by Paypal Buyer Protection for extra piece of mind.

Can I view products by Brand?

Yes - just click this link to view by brand: https://www.klickonline.net/brands/

Do you offer Extended Warranties?

We do not offer extended warranties directly, but with with most computer manufacturers, such as Lenovo, you can always purchase an extended warranty directly through them up until the original warranty expiration date.

Can you repair my computer?   Do you perform Warranty service?

Unfortunately no - we are not a repair center, only a retail outlet.   You will need to contact the manufacturer of your computer for repair/warranty service and support.  For Lenovo repairs, you can call 877-453-6686 (open 24/7!). 

Why don't you carry more models?

We only carry models that we feel both our customers are looking for, as well as provide the best discount on.   Therefore we focus on the quality of the selection, rather than the quantity.

Do you have any discounts, promo codes, quantity discounts or student discounts?

Our prices on our website are our best prices, therefore we do not have any additional discounts or coupons at any time.  We prefer to give everyone the same access to the lowest price we can offer.

Can you make modifications to computers, such as adding additional RAM, upgrading Windows, or upgrading the hard drive?

No - we only sell the retail computers as configured.

Where do you ship? Do you ship international?

We ship to the Continental US, Alaska, and Hawaii.   We cannot ship to APO/FPO addresses due to Signature Requirements for high value packages.  We do not ship directly international ourselves, but do have suggestions for international customers on our Shipping page here: https://www.klickonline.net/shipping-returns/

How fast do you ship?

Most in-stock items ship within 1 Business Day after the order is placed, and arrive to the customer 4-7 business days after the order is placed (free shipping).   Upon checking out, you have the option of choosing a faster 3, 2, and overnight delivery option for your order as well.    

Why do you only accept payment through Paypal?

We use Paypal for two reasons:  (1)  To protect our customer's financial information - by using Paypal as our merchant processor through our website, we NEVER see or have access to a customer's payment information at all.   That way your payment information is safer and there is much less risk of identity fraud.   No payment information of any kind is stored on this website. The less hands that have access to your financial information the better! (2)  Paypal offers a second level of protection for buyers in the form of Paypal Buyer Protection - your purchase is guaranteed by Paypal to be received and in the condition described.  If you do not have a Paypal account, you'll be prompted to create one when checking out on our website.  It's fast and easy, and should take less than 2 minutes.

What is your Return Policy?

Our return policy can be found here: https://www.klickonline.net/shipping-returns/

What's up with your "Everything Else" category that I sometimes see?  It seems to have miscellaneous items in it?

That's right - it's basically our "Everything Else" category.  While we specialize in computers, we also have other retail stores that carry everything from home audio products to toys and games.  When we come across some exceptional products and prices that we can pass along, we'll list them in that section.   If you do not see an Electronics category, we have nothing in stock at this time that would fit that particular category.

Do I have to pay sales tax?

We automatically collect sales tax for any orders shipping to Maryland.  In most other states, you may be responsible for paying any necessary taxes directly to your state. 

Notice for Pennsylvania residents, as required by law:

Pennsylvania sales or use tax may be due in connection with the purchase and delivery of tangible personal property to Pennsylvania individuals and businesses.Pennsylvania requires the purchaser to file a use tax return if tax is due and the tax was not collected by the seller. Please visit this link to learn more about your use tax obligations under Pennsylvania law.  The seller to which you are being referred may or may not collect and remit sales tax. If the seller to whom you are being referred does not collect sales tax, the seller may be required to provide information to you and the Pennsylvania Department of Revenue about the purchase and the potential use tax liability.  This notice is required pursuant to the provisions of the Tax Reform Code of 1971. 72 P.S. § 7213.2.

Notice for Washington State residents, as required by law:

Sales delivered or sourced to Washington:  Sales or use tax is due on certain purchases delivered or sourced to Washington. Washington requires you to file a use tax return when sales tax is not paid at the time of purchase. This message is required under the Revised Code of Washington 82.13.020(2)(a)(i).